Privacy Policy

PrimHive respects the privacy of the users on the platform and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of our website, www.PrimHive.com, or our services, or otherwise provide us with information through various means the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with service providers. By using our website, you are accepting the practices described in this Privacy Policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

All of our current practices are in line with the Protection of Personal Information Act 4 of 2013 (“the Act”). In accordance with the Act, we have prioritized the integrity of personal information which is shared with us in order for Users to make use of our services.

Your information is collected for a specific purpose and will be used for that purpose and no other purpose unless you agree otherwise or we are required to do so by law. Your information will, to a certain extent, be provided to third parties in order to properly provide you with the services we offer. The information provided shall be only as much as is necessary for the purpose.

You have the right to refuse to allow us to process your information or withdraw your consent or object to the processing of your information at any stage. In that instance, you may not be able to make use of our services, wholly or in part.

You have certain rights in respect of your personal information, contained in the Act. One of these is “Data Subject Participation” which ensures that you have the right to know what information we have of yours, to have that information amended or corrected, or to have that information deleted or destroyed. In the case of the deletion or destruction of your information at your request, we may be unable to provide you with the services, wholly or in part.

In order to ensure that you are aware of your rights regarding your personal information, we strongly encourage you to obtain a copy of the Act and make certain that you acquaint yourself therewith.

Our data protection responsibilities

“Personal data” is any information that relates to an identifiable natural person. Your name, address and contact details are examples of your personal data, if they identify you.

The term “process” means any activity relating to personal data, including collection, storage, use and transmission.

Whether you are a service provider or a prospective customer using the platfom (or a combination of those) PrimHive.com is in possession of your personal data. This means that we make decisions about how and why we process your personal data and are responsible for making sure it is used in accordance with data protection laws.

What types of personal data do we collect and where do we get it from?

If you are reviewing this then you will fall into at least one of the following categories of individuals about whom we process personal data:

(a) prospective, current or past customers of PrimHive.com who register an account

(b) current or past individuals or businesses that register as a service provider on PrimHive.com to provide a service to customers, or businesses

Accordingly, we will collect and process different types of personal data about you depending on which of these categories are relevant to you. The different types of personal data that we collect and the sources we collect it from are summarised below.

How we use personal data and why?

We process your personal data for particular purposes, which are relevant to your relationship and engagement with us. We are required by law to always have a “lawful basis” for processing your personal data.

We use the personal data we collect for a number of different reasons, including to provide our services to you or with you, to communicate with you, to verify your identity, to make sure our website and services are functioning properly and provide the best services for you, to keep accurate records and for legal reasons.

We rely on a number of different lawful grounds or ‘bases’ in order to process your personal data. These include that we have your consent to the processing, we need to process your personal data or share with customers who wish to enter a contract with you, we need to process your personal data to comply with our legal obligations, and/or the processing is necessary for our legitimate interests (or the legitimate interests of a third party).

We may also convert your personal data into statistical or aggregated form to better protect your privacy, or so that you are not identified or identifiable from it. Anonymised data cannot be linked back to you. We may use it to conduct research and analysis, including to produce statistical research and reports. For example, to help us understand and improve the use of our website.

How to contact us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by e-mail or phone call listed under the Contact Us section of the website.