Trust Safety Tips
Your Safety as a Customer
PrimHive.com is committed to making sure we connect you with a service provider best to suite your cleaning needs. Before you hire a service provider on PrimHive.com, there are a few things you should look for.
PrimHive Verified Providers
All service providers on the PrimHive.com platform are Verified, which means they have sent us their Identity Document, Proof of address and Business certificates for service providers with registered businesses. For your peace of mind, all documents are reviewed before service providers can be active on the platform.
Customer Reviews
To ease your decision, you are able to see what other customers say about the service providers on the platform. Genuine customer reviews and ratings will give you an indication of the service and the nature of the business. If you come across a business with negative reviews, we always suggest taking into consideration the feedback provided as well as the businesses response.
Privacy Protection
At PrimHive, we are committed to insure that Restyour details are protected and secured by our privacy policy. We do not give away confidential details about our customers without their consent.
Before you reach out to service providers
- Always Read the service providersreviews
- Read through the service providers profile, look at ( where applicable)
- Work pictures
- Business description
- Service offering
- Links to their social media or website links where
- Trust your instincts
- Consider your plans
- Costs
- Completion date
- How response the service provider is
Contact Us
If you encounter anything unacceptable while a service provider is working on a job you found atPrimHive, please don't hesitate to contact us. We are always here to help you with any issues you face on PrimHive.com, whether they be small or big!
Your Safety as a Service Provider
At PrimHive.com we take the security and safetyfor business seriously. To help you get the best out of being on the PrimHive.com platform, we have put together tips that you can use as a service provider on the platform.
Tip 1: Have a Clear Vision
Before you make the final deal with the customer, make sure that you ask questions to allay any doubts. What you can do to ensure that (all) the concerned parties are on the same page is to get everything in writing. Include details of important things like:
- Total cost of the project
- Amount to be paid as down payment or advance
- Opting to get paid in intervals, just before end or at the end
- The total timeframe of the project
- What will the work environment be like
- Find out in detail what the work will involve
- Figure out whether you can perform the job
Once you have the above mentioned details all worked out, you can proceed with the job!
Tip 2: Trust your intuition
Take the following precautions:
- Don't answer to spam requests
- If a name sounds funny or fake, it probably is!
- Don't reply to customers who ask you for your personal info
- Never give out your bank account details for no apparent reason
Important notice: If you come across any of these, please report them to PrimHive.com immediately!
Tip 3: Say No to Discrimination!
PrimHive has a strict Non-Discrimination Policy so if you run into something like this by any chance, please don't hesitate to report it to us. Our goal is to establish and maintain a healthy, happy and safe environment regardless of your beliefs, sexual orientation, or looks!
Tip 4: Keep Your Loved Ones Informed!
Before you start your new work, it is imperative that you let your loved ones know about the nature of said work, and when and where you will be doing it. Also do the following:
- Share your working location on your smartphone with someone close to you
- Keep your phone charged and within reach at all times
- If you find yourself in a dangerous spot, leave immediately
- If you are unable to leave, call emergency services as soon as possible
At PrimHive.com we care about your safety and well-being, which is why we highly recommend you keep all the above mentioned tips and precautions in mind. If you leave a job because of these, please make sure to report it to us.
Important notice: PrimHive.com, as a marketplace, is not in control of any actions performed by any of the customers or Pros using our services.
Contact Us
If you encounter anything unacceptable while working on a job you found at PrimHive, please don't hesitate to contact us. We are always here to help you with any issues you face on PrimHive.com, whether they be small or big!