Trust Safety Tips
At PrimHive, your safety, trust, and peace of mind are our top priorities. As a
marketplace, we connect customers with independent service providers, and while we
implement verification processes, we encourage all users to take proactive steps to
ensure safe and successful engagements.
Your Safety as a Customer (Employer)
Verified Service Providers
All service providers on PrimHive are required to submit identification documents, proof
of address, and (where applicable) business registration documents before activation
on the platform. These documents are reviewed to promote a safer marketplace.
Reviews & Ratings
Customers can access reviews and ratings from previous users to help make informed
decisions. We encourage you to:
• Read both positive and negative reviews
• Consider how service providers respond to feedback
• Look for consistency in service quality
Profile Transparency
Before hiring, carefully review:
• Work photos and past projects
• Service descriptions
• Offered services
• Linked social media or websites ( Where applicable)
- Safe Hiring Practices
- • Always agree on pricing, scope, and timelines upfront
- • Keep communication clear and documented
- • Trust your instincts—if something feels off, do not proceed
2. Your Safety as a Service Provider
Clear Agreements
Before accepting any job:
• Confirm total cost and payment structure
• Agree on timelines and deliverables
• Understand the work environment and scope
• Ensure all agreements are documented
Avoid Fraud & Scams
• Do not engage with suspicious or incomplete profiles
• Never share sensitive personal or banking details unnecessarily
• Report suspicious activity immediately
Personal Safety Measures
• Inform someone of your job location and schedule
• Keep your phone charged and accessible
• Leave immediately if you feel unsafe
• Contact emergency services when necessary
Non-Discrimination Policy
PrimHive maintains a zero-tolerance policy toward discrimination of any kind. All users
must treat one another with respect and professionalism.
3. Platform Responsibility & Limitations
PrimHive operates strictly as a digital marketplace that connects customers and
independent service providers.
• We do not employ service providers
• We do not supervise or control services rendered
• We do not guarantee the quality, safety, or legality of services
Users are responsible for conducting their own due diligence before entering into any
agreement.
4. Privacy & Data Protection
We are committed to protecting your personal information:
• Customer and provider data is handled in accordance with our privacy policies
• Personal information is not shared without consent
• Users should avoid sharing sensitive information outside secure channels
5. Reporting & Support
If you experience or observe:
• Fraudulent behaviour
• Unsafe working conditions
• Misconduct or unprofessional service
Please report immediately to the PrimHive support team. We take all reports seriously
and aim to maintain a safe and trusted platform for all users.
6. IMPORTANT DISCLAIMER FOR CUSTOMERS (EMPLOYERS)
By using PrimHive to find and hire service providers, you acknowledge and agree that:
• PrimHive is not an employer, agent, or contractor of any service provider listed
on the platform
• All service providers operate as independent contractors
• PrimHive does not verify customer identities, and interactions are at your own
discretion
• PrimHive is not liable for:
o Any damages, losses, or disputes arising from services renderedo
o Injury, theft, or misconduct during service delivery
o Misrepresentation by service providers
Customers are solely responsible for:
• Vetting service providers beyond platform verification
• Agreeing on terms, pricing, and scope of work
• Ensuring a safe working environment
7. IMPORTANT DISCLAIMER FOR SERVICE PROVIDERS
By registering and using PrimHive, you acknowledge that:
• You operate as an independent business or individual, not an employee of
PrimHive
• PrimHive does not guarantee job opportunities or income
• You are fully responsible for/to:
o Service delivery
o Customer interactions
o Compliance with applicable laws and regulations
o Ensure your own insurance, safety practices, and risk management
o Provide accurate, complete, and truthful information
o Maintain all required licenses, permits, and registrations
o Deliver services with reasonable care, skill, and professionalism
PrimHive is not liable for:
• Non-payment or disputes with customers
• Unsafe work environments
• Any damages, losses, or injuries incurred during service delivery
8. Verification & Background Checks Disclaimer
PrimHive may conduct identity verification, document checks, and background
screening (including criminal record checks where applicable).
However:
• Verification is conducted on a reasonable-effort basis only
• PrimHive does not guarantee accuracy, completeness, or reliability
• Verification does not constitute endorsement or certification
Users must not rely solely on platform verification and should perform independent
checks.
9. Indemnification
By using PrimHive, you agree to indemnify, defend, and hold harmless PrimHive, its
directors, employees, and affiliates from any claims, damages, liabilities, or expenses
arising from:
• Your use of the platform
• Your interactions with other users
• Breach of these guidelines or Terms & Conditions
• Violation of any law or third-party rights
10. No Warranty
PrimHive provides the platform on an “as is” and “as available” basis.
We make no warranties or representations, including:
• Availability or uptime of the platform
• Suitability or reliability of users
• Quality or outcome of services
11. Governing Law
These guidelines, together with the Terms & Conditions, are governed by the laws of the
Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
12. Acknowledgement
By using PrimHive, you confirm that you:
• Have read and understood these Trust & Safety Guidelines
• Accept all risks associated with using the platform
• Agree to be bound by the Terms & Conditions and applicable policies
13. POPIA Compliance & Data Protection (South Africa)
PrimHive is committed to protecting personal information in accordance with the
Protection of Personal Information Act (“POPIA”) and all applicable data protection
laws in the Republic of South Africa.
By using the platform, you acknowledge and agree to the following:
13.1 Collection of Personal Information
PrimHive may collect and process the following personal information:
• Full name, ID/passport number, and contact details•
• Address and location information
• Business registration and verification documents
• Banking or payment-related information (where applicable)
• Background check information (including criminal record checks where
permitted by law)
• Platform usage data and communication records
verification, and safety.
13.2 Purpose of Processing
Your personal information is processed for the following purposes:
• User registration and account management
• Identity verification and fraud prevention
• Facilitating connections between customers and service providers
• Improving platform functionality and user experience
• Compliance with legal and regulatory obligations
PrimHive will not process personal information for purposes unrelated to those
stated above without your consent.
13.3 Consent
By registering on PrimHive, you:
• Explicitly consent to the collection and processing of your personal information
• Consent to background verification checks, where applicable
• Acknowledge that failure to provide required information may limit your ability to
use the platform
You may withdraw consent at any time, subject to legal and contractual limitations.
13.4 Sharing of Personal Information
PrimHive may share personal information:
• Between customers and service providers as necessary to facilitate services
• With trusted third-party service providers (e.g., verification or payment partners)
• Where required by law, regulation, or court order
PrimHive will never sell personal information to third parties.
13.5 Data Security
PrimHive implements appropriate, reasonable technical and organisational
measures to safeguard personal information against:
• Loss or damage
• Unauthorized access
• Unlawful processing
However, no system is completely secure, and users share information at their own
risk.
13.6 Data Retention
Personal information will be retained:
• Only for as long as necessary to fulfil the purpose for which it was collected
• As required by law or for legitimate business purposes
Thereafter, information will be securely deleted or anonymised.
13.7 Your Rights Under POPIA
In terms of POPIA, you have the right to:
• Access your personal information
• Request correction or deletion of your data
• Object to processing of your personal information
• Lodge a complaint with the Information Regulator
Requests may be submitted to PrimHive’s designated contact channel.
13.8 User Responsibilities (Data Protection)
Users agree:
• Not to misuse, share, or distribute another user’s personal information
unlawfully
• To comply with POPIA when handling any personal data obtained through the
platform
• To maintain confidentiality of all personal and sensitive information
13.9 Cross-Border Data Transfers
Where personal information is transferred outside South Africa, PrimHive will ensure
that:
• The recipient is subject to adequate data protection laws, or
• Appropriate safeguards and agreements are in place
13.10 Information Regulator
If you believe your personal information has been processed unlawfully, you may
contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
13.11 POPIA Disclaimer
While PrimHive takes all reasonable steps to comply with POPIA:
• We do not guarantee absolute security of personal information
• We are not liable for breaches caused by third parties, cyberattacks, or user
negligence
• Users provide and share personal information at their own risk, to the extent
permitted by law
By registering on the platfom, you consent to the processing of your personal
information in accordance with the Protection of Personal Information Act (POPIA) and
PrimHive’s Privacy Policy.”
Final Note
Your safety starts with awareness. While PrimHive implements verification and safety
measures, we strongly encourage all users to remain vigilant, communicate clearly, and
make informed decisions.